This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website. This page only contains information about the Check Vehicle Recalls service, available at https://www.check-vehicle-recalls.service.gov.uk/recall-type.
Using this service
This service is run by the Driver and Vehicle Standards Agency. We want as many people as possible to be able to use this service. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- get from the start of the service to the end using just a keyboard
- get from the start of the service to the end using speech recognition software
- listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the text in the service as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you have difficulty using this service, contact us by:
- email customerservices@dvsa.gov.uk
- call 0300 200 1122
- social media Twitter or Facebook
As part of providing this service, we may need to send you messages or documents. We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example, large print, audio recording or braille.
Reporting accessibility problems with this service
We’re always looking to improve the accessibility of this service. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact: https://www.gov.uk/contact-dvsa.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter to help you complete the service in person.
Find out how to contact us www.gov.uk/contact-dvsa.
Technical information about this service’s accessibility
The Driver and Vehicle Standards Agency is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This service is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.
Non-accessible content
No known issues
Non-compliance with the accessibility regulations
No known issues
Disproportionate burden
Not applicable
Content that’s not within the scope of the accessibility regulations
Not applicable
What we’re doing to improve accessibility
We’ll carry out on-going internal audits to check the accessibility of this service as well as taking feedback from users.
Any required changes will be planned into our continuous improvement work for this service.
This accessibility statement will be updated based on any issues we identify or any changes we make to address any issues raised.
Preparation of this accessibility statement
This statement was prepared on 28 July 2022.
We carried out automated and manual testing on 12 August 2022. The testing was carried out internally by the Driver & Vehicle Standards Agency.