Cookies
The Check if a vehicle, part or accessory has been recalled service puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to:
- measure how you use the website so it can be updated and improved based on your needs
- remember the notifications you’ve seen so that we don’t show them to you again
- direct you down certain journeys to improve your experience
You’ll normally see a message on the site before we store a cookie on your computer.
Find out more about how to manage cookies.
How cookies are used on the Check if a vehicle, part or accessory has been recalled service
There are a number of different types of cookie used in this service which allow the system to work securely and consistently. These are:
- Google Analytics cookies
- The service's application cookies
- Third-party cookies
Google Analytics cookies
We use Google Analytics software to collect information about how you use this service. Google Analytics helps us make the service better for its users.
Google Analytics stores information about:
- the pages you visit on the service
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
Google doesn’t collect or store your personal information, for example your name or address, so this information can't be used to identify who you are. We don't allow Google to use or share our analytics data.
Google Analytics sets the following cookies:
Universal Analytics
| Name | Purpose | Expires |
|---|---|---|
| _ga | This helps us count how many people visit the service by tracking if you’ve visited before | 2 years |
| _gat | Used to manage the rate at which page view requests are made | 1 minute |
| _gid | Used to distinguish between users of the service | 24 hours |
The Check if a vehicle, part or accessory has been recalled service application cookies
This service sets a cookie to remember what you have done on the site and what messages you have seen.
Our cookies message
You may see a pop-up cookies message when you first visit this service. We'll store a cookie so that your computer knows you've seen it and knows not to show it again.
| Name | Purpose | Expires |
|---|---|---|
| cm-user-preferences | Stores your cookie preferences and lets us know you've set them | 1 year |
Third-party cookies
Our feedback survey
We use Qualtrics to collect feedback comments. We do this to help make sure the service is meeting the needs of its users and to help us make improvements. We set a cookie that lets us know you have seen our satisfaction survey. See Qualtrics privacy policy for more information.
Imperva Incapsula cookies
Imperva Incapsula cookies help the Imperva Incapsula service identify malicious activity.
The cookies collect information in an anonymous form. They don't collect or store any personal information (e.g. names or addresses) so this information can’t easily be used to identify who the user is.
| Name | Purpose | Expires |
|---|---|---|
| incap_ses_{ID} | Contains an encrypted Session ID. Used to relate HTTP requests to a particular visit | When you close your browser |
| nlbi_{ID} | A network load balancer cookie used by the Incapsula application delivery platform | When you close your browser |
| visid_incap_{ID} | Visitor-Cookie containing Visitor ID. This cookie is used to relate sessions to a specific visitor's device | 1 year |
Government services
Most services we link to are run by different government departments, for example HM Revenue and Customs (HMRC) or the Home Office.
These services may set additional cookies and, if so, will have their own cookies policy.