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Cookies

The Check vehicle recalls service puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

Check vehicle recalls service cookies aren’t used to identify you personally.

You’ll normally see a message on the site before we store a cookie on your computer.

Find out more about how to manage cookies.

How cookies are used on the Check vehicle recalls service

There are a number of different types of cookie used in the Check vehicle recalls service which allow the system to work securely and consistently. These are:

Google Analytics cookies

We use Google Analytics software to collect information about how you use the Check vehicle recalls service. Google Analytics helps us make the service better for its users.

Google Analytics stores information about:

Google doesn’t collect or store your personal information, for example your name or address, so this information can't be used to identify who you are. We don't allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name Purpose Expires
_ga This helps us count how many people visit the Check vehicle recalls service by tracking if you’ve visited before 2 years
_gat Used to manage the rate at which page view requests are made 10 minutes
_gid Used to distinguish between users of the Check vehicle recalls service 24 hours

The Check vehicle recalls service application cookies

Check vehicle recalls service sets a cookie to remember what you have done on the site and what messages you have seen.

Our cookies message

You may see a pop-up cookies message when you first visit the Check vehicle recalls service. We'll store a cookie so that your computer knows you've seen it and knows not to show it again.

Name Purpose Expires
cm-user-preferences Stores your cookie preferences and lets us know you’ve set them 1 Year

Third-party cookies

Our feedback survey

We use SmartSurvey to collect feedback comments. We do this to help make sure the service is meeting the needs of its users and to help us make improvements. We set a cookie that lets us know you have seen our satisfaction survey. See SmartSurvey privacy policy for more information.

Imperva Incapsula cookies

Imperva Incapsula cookies help the Imperva Incapsula service identify malicious activity.

The cookies collect information in an anonymous form. They don't collect or store any personal information (e.g. names or addresses) so this information can’t easily be used to identify who the user is.

Name Purpose Expires
incap_ses_{ID} Contains an encrypted Session ID. Used to relate HTTP requests to a particular visit When you close your browser
nlbi_{ID} A network load balancer cookie used by the Incapsula application delivery platform When you close your browser
visid_incap_{ID} Visitor-Cookie containing Visitor ID. This cookie is used to relate sessions to a specific visitor's device 1 year

Government services

Most services we link to are run by different government departments, for example HM Revenue and Customs (HMRC) or the Home Office.

These services may set additional cookies and, if so, will have their own cookies policy.

Change your settings

You can change which cookies you’re happy for us to use.